FAQs
Below are some frequently asked questions. If you have any other questions, please contact hello@pearlyjams.com.
Once your order has been picked up by the courier, you’ll receive a tracking number via email or text message. You can use this number to follow your delivery status directly on the courier’s website.
Delivery times may vary depending on the shipping partner and local regulations. Domestic orders typically arrive within 2-4 business days , while international orders take approximately 6-15 business days.
We fully understand that plans can change and mistakes can occur. If you wish to cancel or exchange an order, please email hello@pearlyjams.com with your order number and we will respond promptly. However, please note that some requests may not be accepted for orders already placed, as we begin processing immediately to pack and ship your items as quickly as possible.
TENCEL™ Modal is incredibly soft and lightweight, adding a touch of elegance. Sustainably sourced from beech trees, this fabric is produced using an environmentally friendly process that uses less water and energy. Breathable and durable, it retains its smoothness even after repeated washes, ensuring long-lasting comfort. Whether lying down or sleeping, TENCEL™ Modal offers a buttery softness and a sense of true luxury.
A dream fabric for sensitive skin! Breathable, hypoallergenic, and incredibly soft to the touch. Made from bamboo fibers spun into a silky, soft material with natural elasticity and temperature-regulating properties. Bamboo grows quickly, requiring minimal water and pesticides, making it a sustainable choice for both the environment and your skin.
To maintain softness and quality for a long time, we recommend washing in cold water on a gentle cycle. For best results, use a mild detergent and avoid bleach. When drying, we recommend using a low-temperature dryer or air drying.
Our pajamas are designed with a relaxed fit for a comfortable fit. To choose the most suitable size, please refer to the detailed size chart provided on each product page.
PEARLYjams.kr accepts payments with cards issued by major Korean banks.
Our founders are from America and Portugal, and our current headquarters are in Incheon, Korea. With friends and family all over the world, our goal is to provide you with a seamless shopping experience so you can easily find your favorite PEARLYjams pajamas worldwide.
Yes. Our fabrics are Lenzing™ Modal certified and CPSC compliant. Additionally, all kids’ pajamas and toys are KC certified to ensure safety and quality.
If you have any additional questions, feel free to e-mail us and we’ll be happy to help.