PEARLYjams Privacy Policy

PEARLYjams (operated by Fernandez Enterprise Co., Ltd., hereinafter referred to as the “Company”) values ​​its customers’ personal information and, in compliance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and other relevant laws, establishes and discloses the following personal information processing policy.

This policy may be subject to change in accordance with changes in the company's services and revisions to laws and regulations. In the event of changes, notice will be provided through notices on the website, etc.

1. General Provisions

• “Personal information” refers to information about a living individual, including name, address, and contact information, that can identify a specific individual.
• This policy applies to all personal information collected through the company's website, customer center, marketing, and promotions.

2. Consent to collection and use of personal information

• The company obtains consent when collecting personal information during service use, such as when signing up for membership, placing an order, or participating in an event.
• Users may refuse to consent to the collection and use of personal information, but in this case, use of some services may be restricted.

3. Collection items and purpose of use

① Membership registration and management (required)

• Collected items: name, address, password, email, phone number, and personal identification information.
• Purpose of use: Member identification, notification delivery, customer consultation, and complaint handling.

② Product order and delivery (required)

• Collected items: name of orderer and recipient, delivery address, contact information, payment information (card number, etc. are processed through PG company)
• Purpose of use: Order confirmation, product delivery, exchange/refund, etc. Transaction execution

③ Marketing and Promotion (optional)

• Collected items: Email, mobile phone number
• Purpose of use: To provide information on new products, events, and discounts (only upon consent)

※ The company does not collect sensitive information (race, political orientation, health information, etc.).

4. Personal information retention and use period

• Personal information will be destroyed without delay after the purpose of collection has been achieved.
• However, in accordance with relevant laws, it may be stored for a certain period of time as follows:
  - Records of contracts, subscription cancellations, etc.: 5 years
  - Records of payment and supply of goods: 5 years
  - Records of consumer complaints and dispute resolution: 3 years

5. Processing of personal information when ordering as a non-member

Non-members must also provide minimum personal information (name, address, contact information) to order and deliver products, and this information will not be used for any purpose other than order processing.

6. Provision and entrustment of personal information to third parties

• The company does not provide personal information to third parties without the user's consent.
• If necessary to provide smooth services such as payment, delivery, and customer service, personal information may be entrusted to external companies.

7. Payment Information Processing

• Payment-related personal information (credit card number, etc.) is not stored by the company and is safely processed through KG Inicis , a professional payment agency.

8. Request to view, correct, or delete personal information

• Users may request access to, correction of, deletion of, or suspension of processing of personal information at any time.
• After verifying your identity, we will take necessary action promptly.

9. Use of Cookies

• The Company may use cookies to provide customized services.
• Users may refuse to store cookies through their browser settings, but this may limit their use of some services.

10. Measures to protect personal information

• To ensure the safe management of personal information, the company implements technical and administrative protection measures, including establishing an internal management plan, access control, encryption, and operating a security system.

11. Consultation and Reporting on Personal Information Infringement

• Customer Service: hello@pearlyjams.com
• You may also request consultation and relief for damages related to personal information through the organizations below.
  - Personal Information Infringement Report Center (118 without area code)
  - Personal Information Dispute Mediation Committee (www.kopico.go.kr)
  - National Police Agency Cybercrime Reporting System (cyberbureau.police.go.kr)

12. Personal Information Management Officer

Contact: hello@pearlyjams.com

13. Personal information of children under 14 years of age

• The company does not, in principle, collect personal information from children under the age of 14.
• In cases where collection is unavoidable, it will be processed with the consent of the legal representative.

14. Restrictions on sending advertising information

• If a user refuses to receive advertising information, the company will immediately stop sending it.
• When you receive an email, display the phrase “(Advertisement)” and specify how to unsubscribe.

15. Overseas relocation

The company only provides domestic shipping, so we do not transfer customer personal information overseas.

16. Notice of Policy Changes

• This policy specifies the effective date, and any changes will be announced on the website or via email.
• Privacy Policy Version: Ver. 1
• Effective Date: September 2, 2025
• Operator: PEARLYjams (operated by Fernandez Enterprises Ltd.)